PROBLEMS WE SOLVE
- Lack of unified visibility across CRM/BSS/OSS applications, WAN/LAN infrastructure, and packet-level service paths.
- Difficult to localize service degradation when the fault may reside in the network, backend application, transaction flow, or external parties.
- Telco operations teams lack transaction-level insights (login failures, API latency, DB calls, etc.) to validate CRM/OSS/BSS performance.
- WAN/LAN congestion, microbursts, traffic asymmetry, and transaction failures are hard to pinpoint without raw packet evidence
OUTCOMES
1
Full-stack observability for CRM/BSS/OSS applications—down to session, API, and transaction level.
2
Significantly faster RCA for WAN/LAN issues with packet-based evidence and multi-layer correlation.
3
Improved customer experience through real-time detection of service latency, communication failures, and transaction anomalies.
USE CASES
CRM Response Latency Spike
What happened: CRM portal response time intermittently spiked during peak care hours.
Outcome: Netis traced transactions end-to-end (client ↔ CRM ↔ middleware ↔ backend services) and identified a specific DB call causing cascading delays, enabling the IT team to resolve the issue promptly.
Branch Login Latency Issue
What happened: Multiple branch offices reported long login times to BSS applications hosted in the DC.
Outcome: Netis correlated packet paths across WAN, DC LAN, and application servers, pinpointing microburst-driven queue congestion on a WAN aggregation link.
Core Path Routing Imbalance
What happened: OSS alarms indicated degraded service quality, but root cause was unclear.
Outcome: Netis mapped traffic flows end-to-end and revealed routing imbalance on a core network path affecting service delivery, enabling coordinated network & application operations.
CORE CAPABILITIES
Traffic + Application + Transaction Observability from packet-level analytics.
CRM/BSS/OSS performance monitoring, including transaction delays, retransmission, errors, and slow API/HTTP flows.
WAN/LAN network performance analytics, including congestion, latency, retransmissions, link anomalies.
Full end-to-end path correlation across branches, DC, cloud, and internet.
Deep application-layer protocol decoding (HTTP, SQL, DNS, TLS etc.) to reveal true service behavior.
Raw packet capture with historical replay for evidence-driven RCA.
Mini architecture
Collect: SPAN/NPB/TAP across WAN, LAN, DC, app servers
Analyze: Traffic + Application + Transaction analytics
Correlate: End-to-end path mapping across network & application tiers.